Client and Stakeholder Satisfaction Survey

The Victorian Registration and Qualifications Authority (VRQA)

The Victorian Registration and Qualifications Authority (VRQA) is responsible for ensuring that employers of apprentices and trainees and providers of education and training (including course and qualification owners) meet quality standards, and that information is readily available to support informed choice in education and training.

VRQA has engaged the services of Wallis Social Research (Wallis) to undertake a survey of education providers, home education providers, employers of apprentices and trainees, and apprentices and trainees to identify areas for improvement in the level of service they provide to their clients and stakeholders.

The survey will be in field from September to October (and into November for schools, RTOs, and some stakeholder categories).

When is the survey being conducted?

This survey will be conducted between September and October 2025.

How long will the survey take?

The survey will take around 3 minutes to complete.

How do I take part?

You can complete the survey online by clicking the link provided in the email sent to you.

Who can I contact if I have questions?

If you have any questions or would like more information about the survey, call Wallis on 1800WALLIS (1800 113 444) quoting project number 5171.