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We understand your hesitation — in an age of scams and spam, it’s only natural to be cautious.

If you've been contacted by Wallis, it's likely part of a legitimate research study. We're an independent research organisation working with government and public sector clients to gather community insights on topics like health, education, transport and local services. We're not selling anything – participation is always voluntary.

If you prefer not to be contacted by Wallis in the future, you can request to be added to our internal Do Not Call Register.

You can also learn more about the studies we’re currently conducting via the link below.

Current Surveys

How to tell it’s a real call from Wallis

  • If you received a call from one of the following numbers, it was from a Wallis interviewer based in Australia.

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  • All our email addresses end in @wallis.social.

    For example: projectname@wallis.social.

  • We may send SMS invitations or reminders for surveys. These will:

    • Come from one of our dedicated numbers (listed below)

    • Contain a secure survey link beginning with wsor.au or wsres.au

    • Include an opt-out option (e.g. reply STOP or click to opt out).

    We may also send texts from our WALLIS sender ID (you can’t reply to this, but it will always include a survey link and an opt-out link).

    +61421267039, +61480809556, +61489907025, +61480081635, +61480809877, +61485962243, +61420104758, +61420102128, +61489998573, +61485962112, +61489998549, +61420101937, +61489998660, +61485961298, +61485827385, +61480800556,

Support services

If you have any concerns about a message or call you’ve received, please contact us directly on 1800 WALLIS (925 547). We’ll gladly confirm whether the communication came from Wallis.

If you are feeling anxious or distressed at any time, you can call Lifeline on 13 11 14, available 24/7. A list of other support services is available here.

Frequently asked questions

We know that getting a call, email or text from a research organisation can raise a few questions. Here, we’ve answered the most common ones — starting with what social research is, and covering everything from how we got your number to how we handle your personal information.

  • Social research is the process of gathering and analysing information about people, communities and behaviours to better understand social issues, needs and experiences. At Wallis, we use a range of methods to uncover these insights; from large-scale quantitative surveys that capture broad trends, to qualitative interviews and focus groups that dive deeper into people’s thoughts and feelings.

    Our experienced team uses tools like CATI (computer-assisted telephone interviewing), online surveys, in-depth interviews, and community workshops to ensure we’re reaching the right people in the right way. Whether we’re working with the public, hard-to-reach groups, or professionals, our approach is tailored to gather accurate, meaningful data that reflects real-world experiences.

    We use this evidence to help organisations make informed decisions, design better services, and achieve positive outcomes for society.

  • Wallis conducts research on behalf of various government and commercial organisations. These organisations are seeking valuable feedback from individuals like you about services, policies, or ideas they are considering. The feedback we gather helps shape decisions in areas like public health, education, transport, and more.

    We are simply interested in your opinions and insights—nothing else.

  • You may have been randomly selected to take part in a research survey. In some cases, your number may have been randomly generated by computer, or we may have been provided with a contact list by a government agency, public service provider, or a trusted sample provider operating under Australian privacy laws and industry standards.

    In all these circumstances Wallis is adhering to the privacy principles and will always protect the information provided to us.

  • Wallis is a social research organisation, and our activities are not covered by the Australian Do Not Call Register because we are not selling products or services. Our research is conducted purely for the purpose of gathering opinions, not marketing.

    If you prefer not to be contacted again, we respect your choice. We maintain our own internal Do Not Call Register, and we will ensure your number is removed from any future outreach.

    While being on our Do Not Call Register means you won’t be contacted by Wallis for future surveys, it does not prevent other research agencies from reaching out to you.

  • If you would like to be added to the Wallis do not call register please complete our contact form which you can find below.

  • When you participate in a survey, your responses are used to inform important decisions made by government bodies and organisations. This helps shape public policies, services, and programs. Your input can influence decisions that affect services like public transport, education, healthcare, and more.

    Participation is voluntary, and unless you give explicit permission, your responses will remain anonymous and used solely for research purposes.

  • No, Wallis does not sell or promote any products or services. We are a member of the Australian Data and Insights Association (ADIA), the peak body overseeing the social and market research industry. As part of our ADIA membership, we are prohibited from engaging in marketing activities. We conduct research only to gather feedback and insights, never to sell anything.

Wallis Do not Call Register

If you complete this form you will be added to the Wallis Do Not Call Register. Wallis will not contact you again for any research that we are conducting. However, being on our register does not preclude you from being contacted by other research agencies.