Client Satisfaction Survey

Legal Aid Queensland

Wallis Social Research (Wallis) and Market & Communications Research (MCR) are conducting this client satisfaction survey on behalf of Legal Aid Queensland.

Legal Aid Queensland is surveying clients to understand their experiences and to gather suggestions for improving their service in the future.

When is the research being conducted?

The survey is being conducted from 17 November until 12 December 2025.

How long will the survey take?

The survey will take approximately 15 minutes to complete depending on your answers.

How do I take part?

If you are eligible to participate, we will invite you via email or SMS to complete the survey online, or we may call you to invite you to complete the survey over the phone.

Who can I contact if I have any questions?

If you have any questions about the survey, please contact Wallis on 1800 113 444 or email LAQ_survey@wallis.social and mention your ID number and/or the project number 5208.

If you would like to confirm that the research is legitimate you can contact Legal Aid Queensland on their general legal information line 1300 65 11 88 or their Indigenous hotline on 1300 650 143.