User experience feedback and research

Fair Work Commission

Wallis Social Research is conducting a survey on behalf of the Fair Work Commission among regular users of the Commission's services. This survey is about user experiences this year and ideas to help improve the Commission's services.

Participation is voluntary and responses to the survey will be anonymous.

All personal information used and collected for this research is being treated confidentially and in accordance with Wallis' privacy policy and the Commission's Privacy Policy.

When is the research being conducted?

The survey will be conducted online between 9 December and 18 December 2025.

How long will the research take?

The survey takes around 10 minutes to complete online.

How do I take part?

You can complete the survey online by clicking the link provided in the email sent to you. If we don't hear from you by 15 December, you may receive a call from Wallis to complete the survey over the phone.

Who can I contact if I have any questions?

If you have any questions or would like more information about the survey, call Wallis on 1800WALLIS (1800 113 444) quoting project number 5206 or email fwcusersurvey@wallis.social.

Further information

Further information about the purpose and content of the survey is available on the Commission's website. They will publish insights from the survey and information about further actions in the new year.